Splash Proof Pouches

Please read below before contacting us

FREQUENTLY ASKED + ANSWERED QUESTIONS

Turnaround Times

For RTS (ready to ship) items - TAT is 2 days - 1 week. This does not include shipping time.

For CUSTOM products - TAT is 2-4 weeks. This does not include shipping time.

*If there is an upcoming event, TATs may be pushed back 1-2 weeks.

Custom Requests

This applies to any (potential) order that If you don't see anything that fits your needs, you are welcome to send an email to: simplydbtracy@gmail.com - please allow 4-8 hours for a response.

Securing a Custom Order

All custom orders sent via invoice must be paid within 8 hours of receiving invoice. If not paid, invoice will be deleted and may delay production and shipping.

Problems with an Order

If there are any problems with your order, please contact me within 7 days of receiving it.

There will be no refunds or exchanges of any kind. If your order is in any way damaged or the mistake was on our end, you are eligible to receive a new item at no additional cost.

We do not like SPAM-MAIL but if you have any questions, feel free to send an email.