411S AND MORE

FREQUENTLY ASKED QUESTIONS

Local pick up

Yes, we offer LOCAL PICK UP! You will place an order online as you would normally, with shipping cost.

Local pick up is offered only in Maili or Mililani areas.

Maili pick up availability: Weekdays between 6pm-7pm, Weekends 10am-7pm

Mililani pick up availability: Weekdays only between 11:30am-3pm.

After you receive confirmation of your order, reply to that email requesting for local pick up in either Maili or Mililani. You will have 7 days to coordinate & pick up your order. If you fail to pick up your order within 7 days, your order will be shipped to the address provided in your order. If you are successful with pick up, your shipping cost will be refunded to you.

Do you accept returns or exchanges?

Exchanges are accepted clothing within 30 days of purchase. We do not accept any returns.

Contact Us

If you have a problem with your order, need to check on the status or need to reach out for something else, send an email to: info@simplydesignedbytracy and we will reply as soon as possible.